Cancellation Policy

Last Updated: 3/12/2025

At OMA Natura, we strive to provide flexibility and transparency for our customers. Please review our cancellation policy below to understand the terms and conditions for cancellations and refunds.

• Regular Tours: Cancellations are free of charge, and you will receive a full refund.
• Packages:
  • Reservations require a 25% deposit of the total cost.
  • Full payment must be made at least 48 hours before the trip.
  • Cancellation Penalties:
    • If canceled more than 48 hours before the trip: Full refund (excluding the deposit).
    • If canceled within 48 hours before the trip: A penalty of 50% of the total cost will be applied.
    • No-show or cancellation after the start of the tour/package: A penalty of 100% of the total cost will be applied.

• For reservations made through third-party platforms (e.g., booking websites, travel agencies), the cancellation policy of the respective platform will apply. Please refer to the platform’s terms and conditions for details.

• Refunds will be processed within 7-10 business days after the cancellation request is approved.
• Refunds will be issued to the original payment method used during the reservation.

• In case of unforeseen circumstances (e.g., natural disasters, extreme weather conditions), we will work with you to reschedule your tour or package at no additional cost. If rescheduling is not possible, a full refund will be provided.

If you need to cancel or modify your reservation, or if you have any questions about this policy, please contact us at:

Email: info@omanatura.com
Phone: +506 8959 3866